Waco Enterprise Builds New Global Headquarters | Local business news

A Waco company experiencing a growth spurt during the COVID-19 pandemic is building a new global headquarters on Texas Central Parkway.

Support Services Group, which helps other business customers get their questions answered and problems resolved, is developing a five-structure campus on 8 acres at 601 Texas Central Parkway. A groundbreaking ceremony on Wednesday will celebrate the completion of two buildings totaling 39,500 square feet.

Three other buildings remain on the drawing board. Each will cover 15,000 square feet. Local architectural firm RBDR designed the complex and CWA Construction, also with a local address, is serving as the general contractor, spokeswoman Sarah Mai said in a press release.

Support Services Group operates what some might consider a call center, but Mai said its offerings are more diverse. It was founded in 1998 with a mission to “deliver extraordinary customer service to brands that prioritize customer satisfaction and loyalty,” she said. It offers what it calls tailored solutions for tech support, customer service, e-commerce and retail, sales support, membership services, travel options and more.

“Our entry-level salary is $11 to $18 an hour, depending on program and positions,” Mai said in an email response to questions. “But we are frequently looking to fill experienced leadership and management positions as well.”

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